Returns & Exchanges

Seven-day request period

A return or exchange request must be submitted within seven calendar days after the order is delivered. Requests received after this period may not be accepted.

Eligible condition

Unless the product arrived faulty or damaged, it must be unused, unaltered and returned with its original packaging and any included items. Products showing wear, misuse, stains, scratches caused after delivery or other customer damage are not eligible.

Faulty products

If a product is verified as faulty, you may request a refund or an appropriate replacement. We may ask for clear photographs or video and the order information before approving the resolution.

Damaged or incorrect products

If you receive a damaged or incorrect product, MubashirHide will arrange an exchange after reviewing and approving the claim. Please keep the product and packaging in their received condition.

Other exchanges

Requests to exchange an eligible unused product can be submitted within the seven-day period. Availability depends on current stock. Any applicable delivery arrangements or charges will be communicated before the return is sent.

Refund processing

Refunds are available for products verified as faulty. Once an approved return is received and inspected, the refund method and expected processing time will be confirmed with you. Original delivery charges may not be refundable unless required as part of an approved faulty-product claim.

How to request support

1. Contact us on WhatsApp at +92 343 1296831 within seven days after delivery.
2. Provide your name, order number and a description of the issue.
3. Share clear photographs or video when the item is faulty, damaged or incorrect.
4. Wait for return instructions before sending the product.

Do not send an item back without confirmation. Unapproved returns may not be accepted.